As a medical professional—whether you’re a doctor, nurse, or anything in between—you’re bound to have tough days.
However, it’s important that you throw yourself into your work with diligence, and the best way you can do this is to go the extra mile for your patients. A little patience certainly goes a long way toward making them feel appreciated. When someone has a medical concern or emergency, it helps to feel connected to the person caring for them. So, how do you go the extra mile for your patients? Read on below to find out more.
Teach them
We understand that your job isn’t to teach patients as if they’re in medical school. However, you do want to teach them what’s happening and, if possible, note how they can care for themselves. For instance, if your patient comes in with a diabetic emergency, try to go over how they can better manage their blood sugar, new technologies for that purpose, and even dietary concerns. Even informing the community on how to care for themselves and others can be beneficial to your job. For example, you can help your community learn the importance of CPR training for the layperson by teaching them about the life-saving practice and demonstrating how to perform CPR. Teaching is an excellent way you can give back to the community and go above and beyond for your patients.
Meet any emotional needs
No one wants to feel like just another case on a chart. We know your job is hectic, and you see many people. However, treating each person as if their situation is brand new is important. Walk into that room and try to empathize with them. How would you feel if you fainted or got into a car accident? You might see half a dozen people experiencing these problems in one workday alone. Still, you must understand that many people don’t just get into accidents regularly. They’re likely scared—and depending on why they came—confused or even angry. Don’t take anything personally. Listen deeply and react according to their needs and what’s required for their unique situation. They aren’t a number—they’re a person.
Connect to them on a personal level
One of the best ways you can go the extra mile for your patients is to connect to them personally. You’ll get a lot of personal information from them by their visit, so speak to them in a way that reflects that vulnerability. If someone you know struggles with lupus, mention that to the person who had a bad flare-up so that they know you understand. This touch of familiarity will help put them at ease, and they’ll enjoy your presence more and begin to relax.It’s a lot easier to work with a patient who isn’t cranky or angry, and a little humanity goes a long way. If you take these tips to heart, you’ll have a great relationship with your patients.
