Effective Date: January 1, 2025
At the Daily Planet, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible to return items under the following terms:
1. Eligibility for Returns
- Physical Products: Products must be in their original condition, unused, and in their original packaging to be eligible for a return.
- Digital Products: Refunds or returns are not available for digital downloads unless there is a technical issue or the product is defective.
- Time Frame: All return requests must be made within 14 days of receiving the product.
2. Non-Returnable Items
The following items are non-returnable:
- Subscription fees.
- Advertising packages once campaigns have started.
- Custom or personalized products.
3. How to Initiate a Return
To request a return, please contact our customer support team at dailyplanetdc@gmail.com with the following details:
- Order number.
- Reason for return.
- Proof of purchase (e.g., receipt or order confirmation).
Once we confirm your eligibility, we will provide instructions for returning your item.
4. Refunds
- Approved refunds will be processed to the original payment method within [X days] of receiving and inspecting the returned product.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product sent).
5. Damaged or Defective Items
If your product arrives damaged or defective, please notify us within 14 days of delivery, including photos of the damage or issue. We will replace the item or issue a refund at our discretion.
6. Changes to This Policy
We reserve the right to modify or update this Return Policy anytime. Changes will be effective upon posting on our website.
